AI automation for complex enterprises
Retention and service infrastructure
for regulated industries
- A single AI layer that replaces fragmented customer journeys
- AI contact centre. AI customer retention. AI customer rewards
- 70% of queries resolved (voice & chat). 30% uplift in retention
Proven results: lower churn, higher LTV, and faster self-service adoption
Built to sit on your CRM. Deployed in weeks, not quarters
Trusted by CCOs and powering 2M+ member experiences across banking, health, and travel
Your CRM sets the foundation. Covalent drives the outcomes.
You’ve got the stack. You’ve got the mandate. So why is progress still so slow?
Because your systems were built for visibility — not velocity. Covalent helps you execute — not just observe.
You can’t move fast
Even minor changes mean chasing dependencies and navigating silos.
You can’t intervene
Dashboards highlight risks, but action takes weeks.
You can’t run your playbook
Journey builders break at the edges. AI tools summarise, but they don’t resolve.
Your data is stuck
It surfaces signals and points to opportunity — but there’s still no clear way to trigger the right action at the right time.
You’re being asked to drive retention, lift LTV, and cut service costs. But you’re flying with infrastructure designed for a different era.
The speed to act.
The power to scale.
Covalent turns strategy into action — fast.
Covalent is the execution layer that sits on top of your CRM — and puts your customer strategy in motion.
We bridge the gap between insight and intervention with a modular platform that delivers fast, scalable impact across retention, engagement, and loyalty.
Plug into your stack — no rip and replace.
Integrates seamlessly with your CRM and data warehouse. Minimal IT lift. Maximum speed to value.
Run real interventions — not just reports.
Go from insight to action: automate support, trigger rewards, deploy retention nudges.
Use real-world playbooks — not generic AI.
Covalent is pre-trained on industry-specific journeys and real customer behaviour — so you can automate what matters, and leave the edge cases to your team.
Increase in revenue per customer
“Covalent was very agile in its approach to program development and a good cultural fit for our organisation.”
The Results Speak for Themselves
Covalent delivers measurable outcomes — fast — in some of the most complex enterprise environments.
Lift increase in customer engagement
Why it matters
In enterprise environments, agility and alignment often matter just as much as capability. Covalent delivers both — at speed.
Outcomes that move the needle
From proactive retention to automated service, Covalent delivers measurable impact across your most critical post-sale challenges.
Reduce churn with targeted rewards
Deliver rewards that are always-on, fully automated, and tailored to each member — helping you drive NPS, increase frequency, and retain high-risk segments.
Automate service with AI that understands context
Where traditional bots stall, Covalent Concierge picks up resolving what others escalate. It connects to your systems of record and triggers real actions - no perfect integrations or rebuilds required. Prebuilt for your sector, it resolves up to 70% of queries automatically.
Turn risk signals into real interventions
Move beyond dashboards. Covalent connects your risk data to real-world actions - like sending offers, triggering outreach, or escalating high-value members — all without writing a backlog ticket.
Drive growth through intelligent nudges
Increase product uptake and revenue per customer by embedding smart, contextual nudges across the post-sale journey - like prompting health insurance extras usage, encouraging rebooking, or surfacing relevant cross-sell opportunities.
Your competitors use the same tools platforms, and playbooks.
That’s why they all end up in the same place.
Dare to be different. Leap ahead.
Book a 20-minute walkthrough — and see how Covalent turns strategy into outcomes, fast.